Terms of Use

TERMS AND CONDITIONS (GTC)
Dulatov Fragrances GmbH
Last updated: July 2026

§ 1 SCOPE

These General Terms and Conditions apply to all orders placed by consumers through the online shop of Dulatov Fragrances GmbH, Königsallee 19, 40212 Düsseldorf, Germany (hereinafter "we" or "Seller"). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code / BGB). Our offer is directed exclusively at consumers.

§ 2 CONCLUSION OF CONTRACT

The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to order. By clicking the order button, you submit a binding offer to purchase the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation by email or by delivering the goods. A mere confirmation of receipt of your order does not yet constitute acceptance of the contract.

§ 3 PRICES AND SHIPPING COSTS

All prices are final prices and include statutory VAT. In addition to the stated prices, shipping costs may apply, which are shown separately during the ordering process. For deliveries to countries outside the EU, additional customs duties, taxes or fees may apply, which are to be borne by the customer.

§ 4 PAYMENT

Payment is made via one of the payment methods offered during the ordering process (including credit card, PayPal, Klarna, instant bank transfer). The purchase price is due for payment upon conclusion of the contract, unless otherwise agreed. If you select a payment service provider, their terms apply in addition.

§ 5 DELIVERY

Delivery is made to the delivery address you provide. The delivery time is stated during the ordering process. If a product is unavailable, we will inform you without delay and refund any payments already made.

§ 6 RETENTION OF TITLE

The goods remain our property until full payment has been received.

§ 7 RIGHT OF WITHDRAWAL

As a consumer, you are entitled to a statutory right of withdrawal. Details are set out in the Withdrawal Policy below. Please note the statutory exception for sealed goods (see Withdrawal Policy).

§ 8 WARRANTY

The statutory warranty rights apply. In the event of defects, you are entitled, within the scope of the statutory provisions, to subsequent performance, withdrawal from the contract, or a reduction of the purchase price.

§ 9 LIABILITY

We are liable without limitation for damages arising from injury to life, body or health, as well as for damages based on an intentional or grossly negligent breach of duty. For slight negligence, we are only liable in the event of a breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential to the proper performance of the contract and on the observance of which you may regularly rely; in this case, liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability is excluded. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

§ 10 DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 11 FINAL PROVISIONS

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us

Dulatov Fragrances GmbH
Königsallee 19
40212 Düsseldorf
Germany
Email: info@dulatovfragrances.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their nature, characteristics and functioning.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery (Section 312g (2) no. 3 BGB).

This means: Our fragrances are delivered sealed. Once the seal has been removed, the right of withdrawal expires for reasons of hygiene and health protection. Fragrances whose seal is still intact can be returned within the withdrawal period. In addition, you may of course return goods that are demonstrably defective within the scope of your statutory warranty rights.

To:
Dulatov Fragrances GmbH
Königsallee 19
40212 Düsseldorf
Germany
Email: info@dulatovfragrances.com